Terms and Conditions

Last Updated: May 7, 2025

Welcome to Observa Group Inc. (“we,” “our,” or “us”). By accessing or using our website and services, you agree to be bound by the following Terms and Conditions. Please read them carefully.

1. Acceptance of Terms: By accessing our website or using any of our services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please do not use our services.

2. Services Provided: Observa Group Inc offers mental and behavioral health services, including but not limited to Day Support, Respite Care, Community Networking, Natural Support Education, Residential Support, and Psychosocial Rehabilitation. Services are subject to availability and may vary by location and eligibility.

3. Eligibility: Our services are intended for individuals who meet certain health and demographic criteria. We reserve the right to determine eligibility and to decline services for any reason in compliance with applicable laws and regulations.

4. Appointments & Scheduling: Appointments must be scheduled in advance. Clients must notify us of any cancellations at least 24 hours prior to the appointment. Failure to do so may result in a missed appointment fee.

5. Payment & Billing: All services rendered are billable. Payment is due at the time of service unless prior arrangements are made. We accept insurance plans and self-pay; specific terms are detailed in our payment policy. Clients are responsible for co-pays, deductibles, and services not covered by insurance.

6. Privacy: We are committed to protecting your privacy. All personal information collected is used in accordance with our [Privacy Policy]. We adhere to HIPAA and applicable confidentiality regulations.

7. Limitation of Liability: To the maximum extent permitted by law, Observa Group Inc shall not be held liable for any indirect, incidental, or consequential damages resulting from your use of our services or website.

8. User Conduct: You agree not to use the website or our services for any unlawful purpose. Harassment, abusive behavior, or misuse of our platform or staff will result in immediate termination of services.

9. Modifications: We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page with the updated date. Continued use of the website or services after changes indicates your acceptance of those changes.

10. Governing Laws: These Terms are governed by the laws of the State of North Carolina. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts located in Sanford, North Carolina.

11. Contact Us: If you have any questions about these Terms and Conditions, please contact us at:
Email: info@observagroupinc.com
Phone:
Address:  317 W. Main Street Sanford, NC 27332